4 Signs Your Legacy Intranet Needs an Overhaul


Many companies think that simply having an intranet is the only step needed to ensure their teams and departments are working more collaboratively. However, the tricky thing about intranets is that leadership and higher-up decision makers are often clueless about whether or not their current intranet is popular among employees.

This reality is a shame, as it means there are a lot employees out there suffering through a clunky, outdated system. Not only is this a waste of money, but it’s also a drain on employee time and energy.

The company intranet has been making huge strides in recent years, so if you’re experiencing any of the following four signs, it’s time to break up with your old platform and move on.


1. People Are Getting Their Information Elsewhere

To determine whether or not you need to overhaul your current intranet, let’s start with the simple discussion of the intention of an intranet. In short, an intranet is an internal tool used within an organization to disseminate, share and collect information.

Logically, it follows that a successful intranet is one that employees frequently use in their search for answers and information. Your intranet should be their go-to source for knowledge. So monitor where employees get their information, and you’ll gain valuable insight into the success of your intranet.

2. You’re Always Bugging People to Use It

On a similar note, if you’re always encouraging and reminding people to “use the company intranet,” you might have a lemon on your hands. While there’s certainly a period of adoption and transition involved with instating a company intranet, a successful one eventually catches fire and becomes the instinctual go-to source for collaboration, answer seeking, document sharing and the like.

To overcome this continual need to remind employees to “take it to the intranet,” seek out a platform with a more social user experience. Employees are already familiar with social-oriented platforms for hours a day – from Facebook and Twitter to Instagram and LinkedIn. Intranet 2.0, the social intranet, adopts the key qualities of these platforms that have made them so successful – commenting, sharing, liking, tagging, news feeds and more. Implementing a social intranet with a UX employees can relate to will make adoption much easier, and they’ll be more likely to use it.

3. It’s Too Complicated

A lot of times people mistakenly confuse “complex” with “powerful.” This is an unfortunate assumption that leads to management choosing overly complicated solutions in the hopes that they will solve all their problems. Without extensive training or an IT support team, however, the only thing an overly complex intranet usually ends up doing is bogging things down and driving users away.

If your current intranet isn’t user-friendly and intuitive, you might need to give it the boot. A social intranet that solves several key needs and is easy to learn and use, rather than one that touches on a laundry list of wants – and creates an overwrought process – is a much better choice for any organization. Otherwise, you’re just throwing money down the drain – and making your employees unhappy.


4. It’s Not a Complete Platform

This point might seem like it’s the antithesis to the one above, but as previously mentioned, a platform doesn’t have to be complicated to be robust. An intranet that is both social and complete is your ticket to successful employee adoption and engagement, better collaboration and improved efficiency. The social component makes an intranet more appealing to use (while promoting bonding and camaraderie, which is good for employee satisfaction), and a platform that is feature-rich gives employees incentive (see what we did there?) and reason to do more and more of their work on the intranet.


Picture this: if your intranet had a social interface as well as online chat, file sharing, document collaboration, video, blogging capabilities and more, where else would your employees need to go to collaborate and get stuff done? This is the key to a successful intranet. If your current platform is feature-deprived, it’s time to re-think things.

We know this isn’t an easy process. If you need more guidance or are wondering if you’re ready for a social intranet download our free Readiness Checklist.