Before rolling out your social intranet you need to prepare a social intranet user guide or policy for approval by management. Where do you start? It's easier to just go with what you know and write all the don'ts... But is that really a good way to engage employees to contribute content on your social intranet? No. Write what they can do!
Help them do what they already do today in one place and move that to a social intranet. It can be a report, article, project description, etc. Provide a user guide that encourages your colleagues to start using their new tool.
In case you’d like a simple checklist of characteristics, here’s the simple formula for a user guide/policy:
Keep it short and snappy - ensure the length isn't daunting so an average user will actually read it!
Leave out legal stuff - keep it "human;" the legal stuff is already covered in the corporate policies.
This policy is only a suggestion - add/remove update as you please
Split it into two articles - Policy (why) and Best Practices (how).
Want to get your hands on a concise and easy-to-use template for Social Intranet Policies and Best Practices? Just let us know (send an email to email@example.com), and we'll e-mail it to you, or ping us @IncentiveInc on Twitter.
Photo credit: Florin Gorgan
Incentive is a leading provider of a complete, socially powered enterprise collaboration platform for mid-market organizations and enterprise teams that want to achieve improved profitability, increased efficiency and accelerated business results. With an easy-to-use interface, Incentive’s platform enables businesses to capture, collaborate and secure knowledge all in one place by tapping the power of their employees – the collective brain trust – to be better, stronger and faster than their competitors. Designed for organizations using Microsoft apps, architecture and services, Incentive allows users to take advantage of existing workflow apps, storage systems, and document management tools such as SharePoint in one central location, with single sign on and intelligent search. Its features include wikis, blogs, micro blogging, document collaboration, file sharing, instant messaging, video conversations, social behavior UX and API-based platform for app development. Founded in 2008, Incentive has helped thousands of customers worldwide accelerate positive business outcomes through improved collaboration and communication. The company has headquarters in Los Angeles and Malmo, Sweden. For more information visit www.incentive-inc.com and follow on Twitter @IncentiveInc